CORONAVIRUS

To ensure we are looking after our patients in the safest way possible, we have made the decision to no longer offer face to face appointments with the GP. You will instead be offered a telephone call with the GP who will assess you over the phone. If they feel it is appropriate for you to be seen they will arrange an appointment for you. Please be aware may be asked additional questions before the appointment is booked.

It is very important that individuals with symptoms that may be due to coronavirus and their household members stay at home. Staying at home will help control the spread of the virus to friends, the wider community, and particularly the most vulnerable.

How Do I Make An Appointment?

blue_calendarYou can make an appointment with the Doctor or Nurse by phoning the surgery or by calling in person when the reception is open. 

We offer telephone triage appointments for emergencies which can be booked by calling the surgery at 8:00am. We also offer routine telephone call appointments which can be booked up to 3 weeks in advance.

You have a right to express a preference of practitioner and we will do our best to give you an appointment with the Doctor of your choice. Should your preferred Doctor not have a free appointment you will be offered an appointment with one of the other GPs in the practice.

You will never be refused to see a Doctor if one is available. If you no longer need your appointment please let us know.

Please remember that appointments are for ONE person only. If you feel your consultation may be lengthy, ask the Receptionist for a DOUBLE APPOINTMENT when you book.

From Monday 1st October 2018 you will be able to book an appointment to see a GP in the evening or at the weekend at a local Primary Care Hub. Please click on the link to read more information. Improving Access to General Practice.

 

Missed Appointments

In 2019, 501 appointments were wasted due to patients not attending their appointment without informing the practice they were unable to attend. 

Every time a patient misses an appointment we will write to them. If a patient misses 3 appointments within 12 months it will be brought to the GP's attention and they can make the decision to remove the patient. 

If you cannot attend your appointment it is very to important let us know giving us as much notice as possible. If you wish to cancel your appointment please contact the surgery on 01634 337620 or email us on orchardfamilypractice@nhs.net.

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